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FAQs

Frequently Asked Questions

Ordering and Lead Time Enquiries

Our Standard cakes and Mini Bites have a 2 day ordering lead time.

Our Semi-customised cakes (existing designs found on our website with no further changes) have a 2 day ordering lead time.

Our fully customised cakes have a 1-2 week lead time depending on the complexity of the design.

Cake designs/fondant pieces that are not part of our existing catalogue, and modifications to existing designs are considered fully customised cakes.

Some bakes can be collected at other outlets, do drop us a WhatsApp message to check. However, some bakes such as customised cakes are usually only available for collection at our main bakery at Tiong Bahru (275 Outram Road, #01-00, Singapore 169064).

Cake and Storage Enquiries

Buttercream cake frosting is thickened with butter and it is soft and creamy at room temperature. The cake can be displayed in an air-con room (at least 18°C) for up to 4 hours. It is not recommended to display or store cakes without air con, especially under the hot sun or in warm and humid areas. If refrigerated, thaw at room temperature for approx. 30-60min or until cream is soft to touch. Do not consume straight from the fridge as the sponge will be crumbly and hard to cut. Leftovers can be kept in the fridge in an air-tight container up to 3 days, thaw 20-30mins before consumption.

We don't provide ice packs or cooler bags. Try not to stay out in the hot sun too long and follow our storage instructions listed on our cake boxes. Our merciless weather isn't kind to our cakes, especially the fresh cream ones!

All cakes are best consumed on the same day. To ensure freshness, we recommend keeping remaining slices in the fridge in an air-tight container for up to three (3) days from date of collection/delivery.

Tarts: Display in cool, air-conditioned area and consume within the same day for best taste and texture. Not recommended for overnight storage as tart shell may soften overnight/pearls will harden overnight.

Cupcakes/Loaves: Display in cool, air-conditioned area and consume within the same day for best taste and texture. Leftovers can be kept in the fridge (in air-tight container) up to 2 days, thaw 20-30mins before consumption.

Brownies/Blondies: Keep refrigerated for best taste and texture or display in air-con room for up to 5 hours. Leftovers can be kept in the fridge (in air-tight container) up to 3 days.

Macarons: Keep refrigerated for best taste and texture. Leftovers can be kept in the fridge (in air-tight container) up to 3 days.
Mini Honey Cake: Must be refrigerated for best taste and texture. Leftovers can be kept in the fridge (cling wrap or in air-tight container) up to 2 days.
Cookies/Crunch Bites: Keep in airtight container for up to one 1 month.

Disclaimer: Image is for reference and may vary from actual product.

Cake Exterior Colour Chart



Fondant Colour Chart



To get a better idea of the ingredients of each flavour and sample images of the cake interiors, do check them out here: https://www.edithpatisserie.com/products/standard-bakes/whole-cakes.

**Sugar-free, dairy-free and egg-free cakes unfortnately are not available as a custom cake flavour as their frostings are too delicate. Our sugar-free, dairy-free and egg-free cakes are available in standard designs and flavours here: https://www.edithpatisserie.com/standard-bakes-and-mini-bites/standard-bakes

To get a better idea of the ingredients of each flavour and sample images of the cake interiors, do check them out here: https://www.edithpatisserie.com/standard-bakes/whole-cakes.

**Sugar-free, dairy-free and egg-free cakes unfortnately are not available as a custom cake flavour as their frostings are too delicate. Our sugar-free, dairy-free and egg-free cakes are available in standard designs and flavours here: https://edithpatisserie.com/standard-bakes/whole-cakes/specials.

For fondant that has been packed separately: We'd recommend keeping fondant pieces in a cool aircon environment. 
For the cake itself, do follow our recommended storage instructions for your correponding cake types!

For our customised cakes in taller sizes, dowels are required to secure the cake for transportation as it provides structural stability to the cake. Rest assured that we only use food-safe materials for our plastic dowels.

While fondant toppers are made with edible fondant or gumpaste, please note that skewers, uncooked spaghetti, and gumpaste floral wires may be included to ensure the structural integrity of the topper. As such, we recommend that if you wish to consume fondant toppers, to do so with caution.

Delivery and Collection Enquiries

Do check out our list of restricted zones here.

We also do not deliver to areas affected by road closure (i.e. during F1, NDP), and deliveries to Sentosa are available at an additional $10 surcharge. 

If you encounter an error message at checkout even though your postal code is not within the restricted areas, do drop us an email or WhatsApp so that we can assist you.

Orders below $150: $15 for 2-hour time slots, or $12 for 9-hour delivery time slots (10am-7pm).


Orders above $150: Free delivery (Except to Sentosa and NA for restricted Zones) for orders being delivered to the same delivery address, at the same time slot, on the same day.

Deliveries to Sentosa are available at an additional $10 surcharge.


Available 2-Hour Delivery Time Slots:

Monday to Sunday

  • 10am-12pm (10am-1pm on weekends)
  • 12pm-2pm
  • 2pm-4pm
  • 5pm-7pm 

Do note that we are unable to guarantee delivery by a certain time within the time slot and the delivery fee is charged per location. 

Monday to Sunday: 10am-7pm (Last collection at 6.30pm).

Yes, we do. Do inform us of your reservation details (name and contact number) to ensure smooth delivery and for deliveries to hotels, we would require someone to meet the delivery driver at the hotel lobby to receive the order.

*Staff/Concierge must be aware of the delivery and be open during the delivery time slot chosen if the recipient would not be present to receive the delivery.

For optimal taste and texture of your cake, it would also be best to inform staff of storage conditions (i.e. buttercream cakes are best kept in air-conditioned areas while fresh cream cakes need to be refrigerated).

A 10-minute waiting time applies to every delivery. Items not collected within this period will incur a return-to-shop delivery fee. Same day re-deliveries are not possible and collection of the returned orders are only available during operating hours. After 2 days, unfortunately we will have to dispose of uncollected cakes for food safety reasons.

Yes you can, please provide the order number, name and contact number of the person that made the order upon collection.

If you’re engaging a third party courier service, inform them that they will have to let us know your order number, and also check that the items collected are correct and in undamaged condition. Unfortunately we are unable to provide service recovery if the courier subsequently delivers the items in damaged condition.

Yes, we do! For a smooth delivery, please check that the recipient will be present to receive the delivery during the chosen timeslot. If they are not present, the order will be sent back to our store and needs to be self-collected. After 2 days, unfortunately we will have to dispose of uncollected cakes for food safety reasons.

Do note that reception desks of hospitals, office buildings and areas requiring a change of visitor pass will usually not receive orders on behalf of the recipient and they must come down to collect it themselves.

Yes, we do! For a smooth delivery, please check that the recipient will be present to receive the delivery during the chosen timeslot. If they are not present, the order will be sent back to our store and needs to be self-collected. After 2 days, unfortunately we will have to dispose of uncollected cakes for food safety reasons.

Do note that reception desks of hospitals, office buildings and areas requiring a change of visitor pass will usually not receive orders on behalf of the recipient and they must come down to collect it themselves.

Multiple items may be packed into one bag for ease of transportation. Drop us an email with your order number and we can advise accordingly. Do note that additional costs will apply for individual paper bags requested.

Dietary Requirement Enquiries

We are not a halal-certified bakery unfortunately. While we do not use pork gelatin, our kitchen does handle alcohol for the production of some cake flavours. Cake flavours that contain alcohol are listed here: https://www.edithpatisserie.com/standard-bakes/whole-cakes/alcohol

Yes! Do check out our “Healthier Options” collection for available vegan and gluten-free options which are indicated on the individual product.

Cakes: https://edithpatisserie.com/standard-bakes/whole-cakes/specials

Mini Bites: https://edithpatisserie.com/mini-bites/healthier-options

Here are the list of bakes that contains nuts.

Our monthly flavour specials may contain nuts as well!

Do refer to individual product page for more details or drop us a message if you have any clarifications.

Do note that we handle nuts on a daily basis and some of the ingredients we use are manufactured in factories that handle and/or produce nut products. As such, we would advise against serving any of our cakes to individuals who have very bad nut allergies, as we are unable to guarantee 100% nut-free bakes.

Loyalty Programme

For existing and new customers, kindly register for an account here: Register

If you have previously registered for an account, kindly login to your account here: Login

Points are credited into your account within 3 working days from chosen date of delivery/collection. E.g. Collection/Delivery date of order is on 15 Dec 2021, points will be reflected in your account by 18 Dec 2021. 1 point is given for every dollar purchased (excluding delivery, GST and any miscellaneous charges).

Do note that crediting of points will be delayed if there are changes made to your order and points will be revoked for cancellations.

Our loyalty points programme is not applicable for fully customised orders.

All points accumulated will have a 6-months validity before it expires, i.e. Points earned on 31 December 2019 will expire on 30 June 2020 or points earned on 1 January 2020 will expire on 1 July 2020 and so forth.

Points can be redeemed at the check-out page under 'Enter reward points to use' box. 400 points is the minimum amount required for redemption and entitles you to $5 off your order and 1000 points is the maximum amount that can be redeemed per order.

Points have to be redeemed in denominations of 400 as the system is unable to deduct your points for redemption if other amounts are entered (e.g. 220points, 250points, etc.)

Corporate Memberships

If you're an organisation looking to purchase cakes for your employees or clients, drop us an email at admin@edithpatisserie.com to find out more!

Do note the following:

  • Loyalty points are not applicable for this package
  • Value is non-refundable and non-transferable for cash
  • Each purchase has a 1 year validity from date of activation. Should you require to add on credits during the year, drop us an email and we can assist accordingly. 

An email with instructions (and visual references) will be sent over once your account has been activated to assist you with your first order, we're looking forward to welcoming you on board!